A LITTLE EXTRA FROMDEEDS.
At DEEDS we realise the importance of helping and supporting our vendors along the way, thats why we can offer the important little extras that really make a BIG difference when selling, taking the stress and strain out of the whole process, DEEDSmakes it easy...
At DEEDS we have a panel of expert Solicitors on hand to assist you from the start, offering you fixed fees so you know what you are paying, nothing more so no nasty suprises, and the very best Conveyancing experts, please ask for more information or a free quotation upon request.
DEEDS-Property Services Ltd
IN-HOUSE COMPLAINTS PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
Send your complaint to us at firstname.lastname@example.org
•We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.
•We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
•If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
•We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
•If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.
The Property Ombudsman
43-55 Milford Street
01722 333 306
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
A copy of our complaints procedure is available upon request...
Complaint Enquiries: 01722 333306
Lines are open:
Monday - Friday, 09:00 - 16:30 (excluding bank holidays)
The Property Ombudsman Ltd
Milford House, 43-55 Milford Street, Salisbury, Wiltshire SP1 2BP
Direct link to the TPO website/ Page: